Terms and Conditions
Engaging in psychological services at Dennison Psychology
As part of providing a psychological service to you (i.e. the client), Dennison Psychology will need to collect and record personal information that is relevant to your current situation. This information will inform the assessment and treatment provided. You do not have to provide all your personal information. However, if you do not, the psychological services provided to you may be impacted.
If you wish to submit a request for a psychologist at Dennison Psychology to write a report or a letter, or complete a form, please ask your psychologist or reception staff for further information.
It should be noted that, in most instances, psychologists at Dennison Psychology will not provide psychological treatment if a client is engaged with another therapist (except in certain instances, e.g. couple therapy or group therapy).
As the appointments offered by psychologists at the practice often get booked out in advance (often several weeks in advance), clients should ensure they schedule appointments at the frequency they wish to attend in advance.
Psychologists are conscious of avoiding conflicts of interest when providing psychological services to clients. There are various circumstances that can lead to a conflict of interest (for example, if the psychologist is providing services to a client's friend, partner or family member). If the psychologist you consult with becomes aware of a conflict of interest, in line with principles of best practice, they may discontinue providing treatment, and recommend you consult with a different psychologist.
Contacting Dennison Psychology
Dennison Psychology's telephone number, email addresses and physical premises are not always manned (the practice reception is manned on a part-time basis). If you would like practice staff to contact you for administrative reasons, please call the practice on 03 9041 8351 (and leave a voicemail if there is no answer) and/or send an email to ; a Dennison Psychology staff member will contact you when the message is received.
Psychologists at Dennison Psychology generally do not engage with clients outside of their scheduled appointment time. If you have questions that you wish to ask your treating psychologist, these should be asked during a scheduled appointment.
Dennison Psychology does not offer an emergency/ crisis service. If you require emotional support between your appointments, you can contact Lifeline for free telephone support counselling at any time on 13 11 14, or you can consult with a General Practitioner (GP). If you are at risk of physical harm, or if you are at risk of harming someone else, you should contact 000 without delay.
For couples who are attending sessions as part of a course of couple therapy, the vast majority of the sessions you have with your psychologist will be conducted with both members of the couple in the room. There may be some instances where a small number of individual sessions are conducted as part of the couple therapy (i.e. one member of the couple has a session with the psychologist, without their partner). Please note, these instances must be planned in conjoint sessions with both the psychologist and the other partner in agreement, before booking/ engaging in the individual session. When speaking with the psychologist individually, the psychologist will keep what is disclosed confidential, and therefore will not raise this information in subsequent conjoint sessions. Nonetheless, the psychologist may encourage the individual to share their disclosures with their partner. Whilst your confidentiality will be maintained in individual sessions, the psychologist also reserves the right to discontinue couple therapy when one partner’s continued withholding of disclosures may prevent further couple therapy from being effective.
Therapy for children/ adolescents/ individuals with a carer
When providing therapy to children, adolescents and individuals who have a carer, the assessing/ treating psychologist will observe both legalities and ethics in relation to the confidentiality provided to the client (please note, the 'client' is considered the child, adolescent or individual who has a carer). The psychologist will conduct assessments and/or provide treatment to clients, based on the psychologist's professional opinion, as opposed to the parent/ carer preference. The psychologist may suggest a course of treatment that involves one or both parents/ carers, or they may recommend parents/ carers do not partake in the course of treatment. The extent to which parents/ carers are invited to engage with the psychologist and, at times, potentially partake in the client's therapy will vary. The psychologist's decisions in relation to the involvement of parents/ carers, and communication with parents/ carers, will be at the psychologist's discretion. Parents/ carers should not provide information to the psychologist without the client being present, unless the psychologist agrees to this in advance. Information provided to the psychologist by parents/carers may be disclosed by the psychologist, to the client, at the psychologist's discretion (unless the psychologist has agreed otherwise). As part of the course of treatment, the psychologist may recommend family therapy (usually with another psychologist/therapist).
The current fees associated with a standard consultation (50 minutes) is $195 for appointments commencing before 4pm on weekdays, $220 for appointments commencing from 4pm weekdays and on weekends, and $280 for 80 minute appointments. For details about fees associated with non-standard consultations, or those payable by external agencies (TAC, WorkSafe, VOCAT etc.), please ask your psychologist or reception staff.
The consultation fee is payable in full at the time of the appointment (for appointments attended in person), or via bank transfer prior to the appointment time (for appointments conducted via telehealth). The exception to this is when an external organization (e.g. TAC, WorkSafe, VOCAT.) has agreed to fund the appointment (if this is the case, Dennison Psychology needs to be advised in advance, and Dennison Psychology needs to agree they will accept payment directly from the external organization before the associated treatment commences).
If a psychologist at Dennison Psychology consents to provide a formal assessment and/or write a letter or report, and/or attend court, you (as the client) will be deemed liable for fees charged (fees will be charged in line with the Australian Psychological Society’s recommended fee schedule).
Dennison Psychology periodically revises fees charged. Resultant modifications may lead to an increase in the fees associated with services provided.
Whilst Dennison Psychology charges the above noted fees for services provided to clients, there are bulk billing, low cost and free counselling services available through other organisations. If you prefer a lower cost or bulk billing/ free service, your GP may be able to advise you about options.
Dennison Psychology may charge a percentage commission on the invoiced amount, when payments are provided using credit card/ EFTPOS.
Invoices are provided via email to the client and/or payee. When received, payment is noted on invoices. Invoices can be used to claim rebates from Medicare, private health etc.
Fees paid by other individuals/ organisations
If an individual (e.g. a friend, partner or family member) or an organization (e.g. an insurance company, TAC, WorkSafe, VOCAT), who you expected would contribute to funding for the services you receive at Dennison Psychology, declines to provide funding for services that you receive at Dennison Psychology, you personally will be liable to arrange payment of the associated amounts in full, without delay.
Sometimes external organizations cap the amount they are willing to pay per appointment and/or they cap the number of appointments they are willing to fund. If this is the case, you personally may be liable for out-of-pocket expenses, which are payable at the time of each appointment.
Dennison Psychology may refuse to allow a client to book further appointments, if there is an unpaid balance on the client’s account.
When accounts remain unpaid, Dennison Psychology may employ the services of external debt collection agencies and/ or the Victorian Civil and Administrative Tribunal (VCAT). In such instances, you may be charged fees (in addition to those you already owe) for the costs Dennison Psychology incurs as a result of taking action to recover your debts.
If you need to cancel or reschedule an appointment, please provide as much notice as possible. Fees may apply to cancellations made within the 48 hours prior to an appointment (see below), regardless of the reason that leads to cancelling. Please note, external funding bodies (e.g. health insurance, TAC, WorkSafe, Comcare, VOCAT, Medicare) do not tend to contribute to the cost of cancellation fees, partially attended appointments, or unattended appointments.
0 – 24 hours notice: Full fee charged
24 – 48 hours notice: 50% of fee charged
More than 48 hours notice: No fee charged
How to cancel an appointment
Cancellations can be made via the link in the relevant appointment confirmation email, up until 48 hours prior to the appointment time. Appointments can be cancelled at any time (even when the practice is closed, and even when reception is unattended) by emailing firstname.lastname@example.org, and/or by leaving a voicemail at 03 9041 8351. The time of cancellation is noted as the time a voicemail is left and/or the time an email is received (regardless of when the voicemail is listened to or when the email is read).
In order for a client to be eligible to receive a Medicare rebate for an appointment, Dennison Psychology must be provided with a referral from a GP or psychiatrist or paediatrician, which meets Medicare’s referral requirements. The referral needs to be dated prior to the date of the client’s appointment at Dennison Psychology (or on the same day as the appointment at Dennison Psychology), in order for the client to receive a rebate for that appointment.
There are several ways that Medicare rebates can be obtained. These include the following.
Dennison Psychology can submit the rebate request to Medicare on the payee’s/ client’s behalf (using Medipass software). If/ when Medicare accepts the claim, the rebate amount will be paid by Medicare, directly to the client/ payee (rebates paid via this method are usually paid to the bank account associated with the client’s/ payee’s Medicare number – as held on file by Medicare).
The client can claim the Medicare rebate using the Medicare Express Plus app (this app can be downloaded on most smartphones).
The client can claim the Medicare rebate in-person, by attending a Medicare office.
Where appropriate, psychological consultations/ treatment may be provided by telephone or videoconferencing. You are responsible for the costs associated with the technology you need to access telehealth services. Dennison Psychology is responsible for the cost of the call to you and the cost associated with the platform used to conduct telehealth services.
To access telehealth consultations you will need access to a quiet, private space; and an appropriate device (e.g. smartphone, laptop, iPad, computer, with a camera, microphone and speakers); and a reliable internet connection.
The day prior to each telehealth appointment at Dennison Psychology, you will receive an email with 1) details of how to access your appointment online, and 2) how you can pay for your telehealth appointment (via bank transfer). Telehealth appointments should be paid for in advance of the appointment.
The privacy of any form of communication via the internet is potentially vulnerable and limited by the security of the technology used. To support the security of your personal information this practice uses Coviu. Coviu is compliant with the Australian standards for online security and encryption.
A telehealth consultation may be subject to limitations, such as an unstable network connection that may affect the quality of the psychology session. In addition, there may be some services for which telehealth is not deemed appropriate or effective. Your psychologist will consider and discuss with you the appropriateness of ongoing telehealth sessions.
Protecting client information
As a registered Allied Health Provider, Dennison Psychology complies with the requirements of the Privacy Amendment (Private Sector) Act 2000 and the Victorian Health Records Act (2001). Dennison Psychology commits to the protection of client information under those Acts.
Why and when your consent is necessary?
Why do we collect, use, hold and share your personal information?
Dennison Psychology will need to collect your personal information to provide healthcare services to you. Whilst Dennison Psychology’s main purpose for collecting, using, holding and sharing your personal information is to manage your health, we also use it for directly related business activities, such as financial claims and payments, including but not limited to, insurance claims, private health claims, Medicare claims, practice audits and accreditation, and business processes (e.g. staff training).
Information is gathered as part of a client’s assessment, diagnosis and treatment process. Information is retained in order to document what happens during your appointments. Information is recorded in relation to contact made by, and/ or received by, Dennison Psychology in relation to your engagement, health, and personal circumstances. The information recorded enables the practice to provide a relevant and informed psychological service.
What personal information do we collect?
The information we may collect about you includes:
Your names, date of birth, residential address, contact details, emergency contact details
Your medical information, including healthcare history, medications, social history, family history, presenting symptoms, reported symptoms, reported experiences, and risk factors
Your Medicare number, for identification and claiming purposes
Your health fund details
Your General Practitioner’s (GP) and/or psychiatrist’s contact details
Information provided to the practice by your GP and healthcare providers
Information provided to the practice by you or anyone else, in relation to your health/ personal circumstances.
Dealing with us anonymously
Dennison Psychology does not provide services to clients who either wish to remain anonymous or use a pseudonym.
Information provided by someone other than the client
If Dennison Psychology is provided information about a client by an individual (either a healthcare professional or a non-healthcare professional), Dennison Psychology may disclose this information, and the who the information was disclosed by, to the relevant client.
How do we collect your personal information?
Dennison Psychology may collect your personal information in several different ways. These include:
When you make your first appointment our practice staff, or the online booking system (when used), will collect some personal and demographic information, to register you on the practice’s client management software.
During the course of providing assessment/ treatment services, we will collect further personal information about you and your circumstances.
We may collect your personal information when you visit our website, send us an email or SMS, telephone us, leave a voicemail, send correspondence via post/fax, book an appointment online or communicate with staff at the practice via social media.
In some circumstances personal information may also be collected from other sources. This tends to occur when it is not practical or reasonable to collect it from you directly. This information may be obtained from:
your guardian, carer or responsible person
your other healthcare/ service providers, such as general practitioners (GP), healthcare specialists (e.g. your psychiatrist), allied health professionals, hospitals, and community health services
your health fund, Medicare, TAC, WorkSafe, ComCare, Victims of Crime Assistance Tribunal (VOCAT), National Disability Insurance Scheme (NDIS), the Department of Veterans’ Affairs (DVA), or other insurance provider.
Information collected via our website
The Dennison Psychology website (www.DennisonPsychology.com.au) uses Google Analytics.
Google Analytics is a web analytics tool provided by Google Inc., which helps website owners understand how website visitors engage with their website. It reports website trends, without identifying individual visitors. Google Analytics customers can view a variety of reports about how visitors interact with their website, so they can improve it.
Google Analytics collects information anonymously. Google Analytics uses first-party 'cookies'. These cookies are used to store information, such as what time a website visit occurred, whether the website visitor has been to the website before, and what other website (if any) referred the visitor to the web page. Browsers do not share first-party cookies across domains.
Information that personally identifies you, such as your name, email address, billing information, bank account details or credit card numbers, is not collected by Google Analytics.
When, why and with whom do we share your personal information?
Dennison Psychology may share your personal information:
with third parties who provide services to Dennison Psychology, such as accreditation agencies, information technology providers, bookkeeping/ accounting firms – these third parties are required to comply with Australian Privacy Policies.
if you have been referred to Dennison Psychology by another healthcare professional (e.g. a GP or psychiatrist), Dennison Psychology may provide them with information about your engagement, matters related to your presenting issues and your treatment. If you do not want a referrer to be provided with this information, please advise your treating psychologist from the outset (please note, this may render you ineligible to receive Medicare rebates)
in instances where your mental health is assessed/ treated by other healthcare professionals (e.g. a GP, psychiatrist or another psychologist), they may contact Dennison Psychology. Dennison Psychology may disclose information regarding your engagement/ presenting issues and treatment, to assist other health professionals to conduct a risk assessment and/ or to inform the treatment they provide to you. If you do not want a healthcare professional you are engaged with outside of Dennison Psychology to be provided with information about your presenting issues/treatment, please advise your treating psychologist at Dennison Psychology as soon as practically possible.
when it is required, or authorized, by law (e.g. court subpoenas)
when a client’s own life, health or safety, or the health or safety of another individual(s) is deemed at risk, information will be disclosed to those who may be able to lessen or prevent the potential for harm to occur
to establish, exercise or defend an equitable claim
for the purpose of dispute resolution
when there is a statutory requirement to share certain personal information
with external bodies (for example, external debt collection agencies or the Victorian Civil and Administrative Tribunal (VCAT) who are engaged to assist with debts owed to Dennison Psychology). If you accrue a debt with Dennison Psychology, external bodies may be provided with information such as your name and contact details, and the reason(s) for the debt
when you grant approval for a letter/ report, or other documentation (including a copy of your clinical file, or parts of your clinical file) to be provided another professional, agency or person (e.g. family member, education provider, insurance company, lawyer or employer)
with your guardian, carer or responsible person
with organisations/bodies that provide funding for your treatment (and/or assessment and/or report/ letter writing), including your health fund, Medicare, TAC, WorkSafe, ComCare, Victims of Crime Assistance Tribunal (VOCAT), National Disability Insurance Scheme (NDIS), the Department of Veterans’ Affairs (DVA), or other insurance provider.
When you contact the practice via SMS, your SMS is received on the practice's computer software. Your SMS correspondence is accessible to all practice staff (including administrative/ reception staff). The phone number associated with SMS messages that are sent by the practice, cannot be used to phone the practice.
Other than in the course of providing healthcare services, or as otherwise described in this policy, Dennison Psychology will not share your personal information with any third party without your consent (except under circumstances, which are permitted by law).
How does Dennison Psychology store and protect your personal information?
Your personal information may be stored by Dennison Psychology in various forms. This includes paper records and electronic records (including visual records, videos and photos, SMS exchanges, email exchanges, and voicemail and other audio recordings, where applicable).
Dennison Psychology stores personal information securely. Information in electronic format is stored in protected information systems. Information in hard copy format is stored in a secured environment. The practice uses passwords, and 2-Step verification processes (where applicable) for electronically stored information, secure rooms for storage of hard copy files, and confidentiality agreements for staff and contractors.
How can you access and correct your personal information at our practice?
You are entitled to access the information Dennison Psychology holds about you, unless relevant legislation suggests otherwise. Requests for access to information held must be provided to Dennison Psychology in writing. Dennison Psychology will endeavour to respond within 30 days of receiving a request.
Dennison Psychology charges for access to health records, in line with the Victorian Health Records Act (2001). Dennison Psychology may insist on receiving associated payment in advance of executing a request for information.
You have the right to request correction of your personal information. Dennison Psychology will take reasonable steps to correct your personal information, where the information is not accurate or up to date. From time to time, we may ask you to verify that your personal information held by our practice is correct and current. You may request that Dennison Psychology correct or update your information, by emailing , and/or writing to the Practice Manager at our practice’s postal address (PO Box 432, South Yarra VIC 3141).
External agencies (e.g. a lawyer, an insurance company) may submit requests to Dennison Psychology for information held about you and/or they may request the clinical opinion of the psychologist(s) you engage(d) with at the practice. When this occurs, Dennison Psychology may contact you (using the contact details you provided to the practice) to advise you, unless it is not practical and/or not appropriate to do so. If an external agency/ individual submits a request for information held about you, and they provide what they allege is your informed consent to obtain that information, Dennison Psychology may request you personally submit signed consent to the practice for the release of the information being requested (or whatever information you consent to being released, if any). Dennison Psychology may refuse to accept/ execute requests for information without receiving your written consent directly, even when an external agency/ individual alleges they have obtained your informed consent to obtain the information.
How can you lodge a privacy-related complaint, and how will the complaint be handled at Dennison Psychology?
Dennison Psychology takes complaints and concerns regarding privacy seriously. You should express any privacy concerns you have in writing. You can submit a complaint by email to , and/or by writing to the Practice Manager, PO Box 432, South Yarra VIC 3141. Dennison Psychology, and/or a professional/ external agency who has been engaged to represent Dennison Psychology (e.g. a lawyer), will respond within 30 days of receiving the complaint.
You may also contact the Office of the Australian Information Commissioner (OAIC) regarding any complaint you have. Generally, the OAIC will require you to give them time to respond before they will investigate. For further information visit or call the OAIC on 1300 363 992.
Policy review statement
Consenting to Dennison Psychology's
Providing consent as a client
Providing consent as a guardian, carer or responsible person